Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us Lioré, Borkener Str. 50a, 46284 Dorsten; e-mail address: support@liorejewelry.com ) by means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the
right of withdrawal before the expiry of the withdrawal period.
1 YEAR WARRANTY ON ALL ACCESSORIES
Our customers receive a 365-day warranty on our accessories. This means concretely:
Warranty against color loss*.
* Our General Terms and Conditions still apply.
RETURN SHIPPING
The customer is responsible for the shipping costs of any returns. Also, the customer must send a note with the return, as well as the invoice.
EXCLUSION OR EARLY EXPIRATION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to contracts for the supply of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the withdrawal period.
The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.
According to § 312g paragraph 2 No. 3 BGB we can not accept earrings for hygienic reasons, so a revocation is excluded.
Consequences of the revocation
If you revoke this contract, we have to refund all payments we have received from you, excluding delivery costs, immediately and at the latest within 30 days from the day we have received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.
-End of the cancellation policy-
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for the delivery of earrings (for hygienic reasons)
- for the delivery of personalized products
- products which are on sale, first of all, products listed in the category "925-silver-jewelry-to-9-90".
The right of withdrawal may expire
- for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
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In accordance with EU Regulation No. 524/2013, the EU Commission has made available an interactive website (ODR platform) that serves to settle out-of-court disputes arising from online legal transactions. The EU Commission's ODR platform can be found at this link: http://ec.europa.eu/consumers/odr/