FAQs

How long does the shipping take?

Theshipping time for your order is usually between 3 and 5 days. We will do our best to ship your products as soon as possible and provide you with a smooth delivery. Please understand that sometimes there may be unforeseen delays due to high demand. Thank you for your support and understanding.

Can I cancel or change my order?

We make every effort to process orders as quickly as possible. If you need to cancel or change your order, please contact us immediately. We will check if this is still possible. However, please note that orders that have already been processed cannot be cancelled or changed.

Can I track my order?

Yes, you can track the shipping status of your order. Once your order has shipped, you can track your order with your order information here .

What if I don't like the product?

If you do not like the product you can return it within 14 days of receipt and we will promptly refund your money. Please refer to our return policy.

What happens if a product is defective or damaged?

If a product arrives defective or damaged, please contact us immediately and send us photos of the damaged item. We will review the incident and find a suitable solution to fix the problem, be it refund, exchange or return.

Are customs fees covered by Lioré?

Customs fees and import taxes are levied by the authorities in your country and unfortunately cannot be covered by us. However, we strive to help you by offering unbeatable low prices and free shipping.

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